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RETURNS, SHIPPING, & FAQS

SHIPPING POLICY

Thank you for visiting and shopping at Established In God.

Following are the terms and conditions that constitute our Shipping Policy and Return Policy.

We typically ship parcels weighing less than 1 pound USPS Priority Mail and include tracking info with each order.  

Check your inbox or spam folder for an email from Established In God to stay up to date on the status of your order.

We ship and process five days a week, and are always working hard to make sure that you receive your order as quickly as possible.

After you place an order with us, please allow 1-3 business days for us to ship your order.

Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.

If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order. 

For U.S orders, please allow 5-7 business days for your order to be processed and delivered. For international orders, please allow 7-10 business days for processing and delivery. 

You may track your order at anytime using the USPS Tracking number Established In God sends to you once your order has been processed and shipped.

By completing a purchase with Established In God, you are agreeing to our shipping and delivery policy.  Shipping fees are non-refundable.

If at any time you see that the tracking status reads as "delivered", but you haven't received it, we recommend checking with your neighbors, members of your household, or your front office (if applicable) to see if it was accidentally delivered somewhere nearby.

The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at support@establishedingod.com and we'll be happy to help.

NOTE: Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

By completing a purchase with Established In God you are agreeing to our shipping and delivery policy. 

If you received your order damaged, please contact us at support@establishedingod.com and we will be happy to assist.

Please save all packaging materials and damaged goods.

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.  The tracking number is typically active within 24 hours.

All packages are shipped USPS. 

Established In God ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

If you need to update your shipping address, log into your account to update your shipping address or email support@establishedingod.com. Be sure to update your billing address too (if that’s changed). All future orders will go to your new address. 

NOTE: It is important that you notify us of any changes as quickly as possible since we are not able to reroute a shipment once it has been processed and shipped. Any address changes made after your order has been shipped, will apply to your next shipment. 

If you need to track down a package, please provide your tracking number to the shipment courier and ask that they reroute or hold your shipment for you for an order that was shipped to the wrong address.

USPS: 1-800-275-8777

US

Canada

United Kingdom

Europe

Australia

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Established In God.

In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Established In God ships your package DDU, "duties and taxes unpaid". SWANK blue does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer.

In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package. 

To ensure that you receive your package by December 24th, please place your order by these dates before the 12 PM EST cut off:

UNITED STATES - (excluding Hawaii & Alaska)

USPS Standard Shipping - December 13th, before 12 PM EST

USPS First Class Package Shipping - December 19th, before 12 PM EST

USPS Priority Mail Shipping - December 20th, before 12 PM EST

RETURN POLICY

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@establishedingod.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@establishedingod.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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